When was the last time your dealership took a look at your F&I compliance readiness and procedures? That long, huh?...
To finish your setup, we need the Agent Commission Payment form and a W9. You can find both on the Agent Resource page, under the Agent Signup section. Complete and email the forms to email@example.com.
After all required documents are received, we’ll complete set up (typically within one business day) and give you access to your Demo Account in our e-contracting portal.
Forms, rate cards, marketing materials and training materials are also available on the Agent Resource page.
After you finalize your dealer’s program, email the completed Registration packet and your Agent Commission Worksheet to firstname.lastname@example.org. All commission, dealer packs and markups must be included on the Commission Worksheet and the Worksheet must be returned with the Registration packet. Don’t send an email listing fees (we need a record for the file). If the Worksheet includes packs, you must also send a Pack Payment form and a W9 for every pack payee.
After all required documents are received, we’ll process the dealer registration and activate your dealer’s portal (typically within two business days). We’ll email you the final rate cards as well as the login credentials for all personnel listed on the Dealer Registration form.
Training videos and materials are available on the Agent Resource page.
Required documents included in your Dealer Registration packet (all in fillable PDF format):
- Dealer Registration form
- Reinsurance Company Worksheet
- Dealer Agreement
- Dealer Pack Payment form (if applicable)
- Dealer W9
- Agent Commission Worksheet
Sample rate cards are available on the Agent Resource page at truwarranty.co. You’ll also find a one-page rate card worksheet that allows you to enter commission and print rates for a dealer presentation.
We’ll generate final rate cards as part of the dealer setup process after you return the Agent Commission Worksheet and the New Dealer Registration packet.
(A reminder: Rate cards should not be altered or modified by any company or agency other than TruWarranty, or its parent company, SideCars, Inc.)
If you need to request a modification to one of our existing agreements, email email@example.com. Include information about your dealer and why the modification is needed. If approved, we will make the changes and email the modified agreements to you. Modifications will be approved only on a dealer-by-dealer basis. Agreements shouldn’t be altered modified by any company or agency other than TruWarranty or SideCars.
Program Change Requests
We accept one dealer program change request on the day of install. Send the request to firstname.lastname@example.org and include an updated Agent Commission Worksheet showing all changes. Program changes typically take one business day to process. We’ll email you once the changes are live in the dealer’s portal.
If you or your dealer is forming a new reinsurance company, complete the Reinsurance Company Worksheet and email it to email@example.com. Photo IDs should be sent with the Worksheet. We’ll send an invoice (typically within one business day) for the formation fee. Invoices can be paid online using the payment link or by check made payable to “SideCars, Inc.”
After we receive all required information and the formation fee, we’ll prepare and submit the formation to the domicile. (The Delaware Tribe forms companies within two to three business days. Turks and Caicos forms companies within six to eight weeks.) After formation, we’ll send you the reinsurance documents for your dealer to sign and return.
The dealer should process contract registers once a month and submit to TruWarranty/SideCars with payment by the 20th of the month following the contract sale. Detailed instructions are included in the TruWarranty Remit Contract Guide.
We process dealer remittances weekly, Monday through Friday. Agent commission and dealer packs are paid the following Thursday.
Claim reserves are ceded to the Reinsurance Company monthly.
The dealer should submit all cancellations through the portal (detailed instructions are included in the TruWarranty Cancel Contract Guide). Customers or lenders who contact our office directly to request a cancellation will be referred back to the dealer.
We pay cancellations by check every Friday. We’ll include the cancellation calculation worksheet with the payment. You can then add the F&I markup and refund the customer or lender.
Option 1: (FTP) We cede claim reserves directly to the Reinsurance Company four (4) weeks after processing. This option is available in most states.
Option 2: (First Dollar) We cede claim reserves to our insurance company (Fortegra) on the 20th of each month. The insurance company cedes claim reserves the following month—typically on the last day of the month. This option is required in the following states:
- New York
- Rhode Island
Option 1: (FTP) The dealer can invest up to 35% of their reinsurance portfolio in equities, with the other 65% invested in bonds*. This option is available in most states.
Option 2: (First Dollar) The dealer must invest 100% of their reinsurance portfolio in bonds/US Treasury investments*. This option is required in the following states:
- New York
- Rhode Island
*See the TruWarranty Investment Policy for full investment options.
Reinsurance company cession statements may be viewed any time in either your agent portal or your dealer’s portal at www.pcrsauto.com.
We email cession and financial statements once quarterly on the 15th of the month following the end of the quarter. We include a link to allow you or your dealer to easily schedule a financial review with one of our accountants. You can also visit sidecarsinc.com to schedule a quarterly review.
In between reviews, we’ll closely monitor the performance of your dealer’s reinsurance company and make recommendations, as needed, to ensure your dealer is getting the maximum benefit from their TruWarranty program.