Offering a standard powertrain warranty on all units can help take those units you may think will be difficult to sell and make them more attractive to buyers who don’t necessarily need the latest-and-greatest models....

What are some of the best questions you can ask to help illustrate the need for tire & wheel protection? Is there a visual way to drive the point home (no pun intended)? ...

Call it whatever you like but that number is the single most important number to watch for every dealer, franchise or independent, when it comes to F&I performance. If that number is low, you really have NO F&I department....

Tens of thousands of people each year have their identity stolen in the process of major purchases like buying a car…the most common crime is using a social security number to open credit. All because an ID was copied or someone took a picture of a credit application with their smartphone....

Picking the right administrator for our F&I products ranks right up there in importance to hiring smart and training well. Your administrator can set the tone in profits, customer satisfaction, and sales process....

For the F&I manager, it’s important not to use framing as a scare tactic. There are a couple of simple ways to accomplish this that show respect for your customer and still open the door for the selling opportunities you need to strengthen the PRU....

Etch could be presented in an entirely new way that could make it a more appealing and valuable service that won’t come under the same scrutiny as in years past....

There is one protection that is almost sure to be used during the life of the car and most of us think little about it until we either have to trade in the car or turn in our lease....

Can data insights help increase PRU? Are there limits to the impact of analytics and is it worth the effort to do a deep dive into the stats for your F&I department?...

Even in the wake of such a massive change in how this profit center does business, there are still reports of risky F&I practices that are resulting in fines, and for some extreme cases, jail time for those directly involved....

If your dealership is considering changing providers, keep these three factors in mind when researching the administrators behind them. It could save your dealership a lot of money and headache down the road....

Sales and F&I staff are slowly coming back to the dealerships as the lock-downs are lifted, the customers may be slow to come back. If you are noticing that at your store, it might be time to take advantage of the extra time by doing a little refresher on sales and F&I compliance....

For a few decades now, Certified Pre Owned cars have been the gold standard in used auto buying, designed to give the buyer added peace of mind that they are getting a ‘better’ used car....